Do you have questions?
What is a CPR number?
All citizens residing in Denmark are registered in the Civil Registration System with a personal CPR number. The number consists of the date and year of your birthday and four extra digits.
With the CPR number you are entitled to all public healthcare benefits (going to the doctor, hospital etc.)
You need an EU residence document to get a CPR number. You must also have a permanent address and your stay in Denmark must exceed three months.
At your registration at Dokk1 the state authority SIRI will provide you with the EU residence document (provided that you have all required documents with you) and Citizen Service from the municipality of Aarhus will issue you with a CPR number (you must have applied online for a CPR number before appearing at Dokk1 and bring all required documents)
What is an EU residence document?
An EU residence document is proof of a right that you, as an EU/EEA or Swiss citizen, have when you enter Denmark, if you meet the conditions for grounds for residence under EU rules. This means you have the right to reside, work or study in Denmark with or without an EU residence document.
However, you need the EU residence document to get a CPR number. With the CPR number you are entitled to all public healthcare benefits (going to the doctor, hospital etc.)
At your registration at Dokk1 the state authority SIRI will provide you with the EU residence document (provided that you have all required documents with you) and Citizen Service from the municipality of Aarhus will then issue you with a CPR number (you must have applied online for a CPR number before appearing at Dokk1 and bring all required documents)
When you get your EU residence document in your hand by the state authority SIRI, please check that your name, birthday and nationality is correct.
What if I have questions regarding my EU residence document?
If you have questions regarding the EU residence document, please contact the state authority SIRI (Danish Agency for International Recruitment and Integration).
Write to SIRI or call SIRI at tel: 72 14 20 04
Telephone hours are:
Monday 9 a.m. - 3 p.m.
Wednesday 9 a.m. - 3 p.m.
Thursday 9 a.m. - 3 p.m.
Friday 9 a.m. - 12 noon
I'm told to type in my Person ID in the self service solution - what do I do?
Please disregard this request.
Your Person ID will be stated on your EU residence document (called a registration certificate in the self service solution) from SIRI. Since you will get the EU residence document when you register at Dokk1, you are not able to type in the Person ID.
I'm told in the self service solution to upload my EU residence document. What do I do?
Since the EU residence document will be issued to you at the registration event at Dokk1 you may disregard this request.
If you bring all the required documents to the registration event at Dokk1 you will be issued with the EU residence document by the state authority SIRI.
Afterwards, you will be issued with a CPR number by Citizen Service which is part of Aarhus Municipality, provided that you have registered for a CPR number online and have brought all the relevant documents.
I am reentering Denmark after a period abroad. What do I do?
As a student from the EU/EEA or Switzerland reentering Denmark you must book an appointment using the link under Step 1 to do your registrations at the special registration events for international students at Dokk1. You should not apply for a CPR number online.
You must bring the following to the registration event at Dokk1:
1: Your original Passport / National ID
Must state your place of birth
2: 1 copy of your passport/ID
Must be a clear, complete and readable copy of the datapage. For ID cards: both sides.
3: 1 passport photo
Must be 3,5 x 4,5 cm, clear, in focus, be in clear contrast to the background, no red eyes.
4: Letter of acceptance from your educational institution
Must be the latest you have received. Printed.
5: Application form OD1 and declaration of self support
Print the form below and fill in page 1-7 before appearing at Dokk1. Sign the form and write the date you will be attending the registration event at Dokk1.
6: Proof of your address in Denmark e.g. rental contract
7: Entry form - fill in the form below before appearing at Dokk1:
8: If applicable: Marriage certificate, if you are married - even if your partner is not accompanying you.Divorce certificate, if you are divorced.Death certificate, if you are a widow(er).Birth certificate for any accompanying child under 18.Documents concerning legal custody, if you are not married to your child's other parent.
9: Your EU residence document from your last stay in Denmark
If you have a EU residence document from an earlier stay in Denmark, you can bring it to the state authority SIRI. If you don´t have it with you, please inform the state authority SIRI when you talk to them, that you have been registered in Denmark before.
Why must I appear in person at Dokk1 at a certain date?
Normally, it can take a long time to be issued with an EU residence document and thereafter a CPR number.
We have made a special event at Dokk1 for the registration of new international students in Aarhus so that you can apply online for a CPR number and appear in person to get your EU residence document and CPR number much faster.
When you book an appointment, using the button under Step 1, you will only be shown the next available time slot at the registration event. This is an effort to secure that all students get an appointment and to secure a flow in the registrations at Dokk1.
Can I show up at the registration event at Dokk1 without an appointment?
No.You need to have an appointment. You will find the link to book an appointment under Step 1 in the guide.
Please call us at +45 89401030 if you need help to book an appointment. If this is your first time applying for a CPR number you must have applied for a CPR online before you appear at the registration event at Dokk1.
What if I am unable to attend the registration event at Dokk1 on the available date(s)?
Following the procedure of applying for a CPR number online and thereafter attending the registration special event for international students at Dokk1 in order to get your EU residence document and CPR number will save you a lot of time.
Should you be unable to attend, you must follow the normal procedure for first attaining an EU residence document and thereafter a CPR number.
If you are unable to attend the registration event and you have previously been issued with an EU residence document and a CPR number:
If the date for when your EU residence document was issued was more than six months ago or the grounds on which the document was issued you must reapply. If you were deregistered from the CPR registration system, even if your stay outside of Denmark was under six months, you must also reapply for an EU residence document.
In order to reapply for an EU residence document, you have to book an appointment at the state authority SIRI. Find out more at newtodenmark.dk
When you have a valid EU residence document, you must follow this guide in order to be registered in the CPR system once again.
How do I book an appointment if I do not have a Danish phone number?
If you do not have a Danish phone number, you can type in your email-address. You will then receive an email with an 8-digit number which will serve as your booking number for your appointment at Dokk1.
When you arrive for your appointment at Dokk1, you must type in the 8 digits at the check-in stand in the arrival area.
I cannot find my reservation number for my appointment at Dokk1, what do I do?
You need the reservation number to check-in when you arrive at Dokk1. You have received either an SMS if you have used a Danish phone number to book an appointment or an email containing your reservation number, if you typed in your email address when booking your appointment. Check your spam filter, in case the email is not in your inbox.
If you still can’t find the email please call Citizen Service (Borgerservice) at +45 89 40 10 30 or send us an email at firstname.lastname@example.org. Tell us your full name and the date and time you have booked the appointment. We will then find your reservation number in the system.
I cannot find my receipt from the online registration, what do I do? Do I need to apply for the CPR-number again?
We can always find your online registration, if you bring your ID when you show up at Citizen Service at Dokk1. Please do not apply again.
I have forgotten to upload a document on my application for the CPR-number. What do I do?
When you show up at Citizen Service at Dokk1 to get the CPR-number, you need to bring the physical document (not on your phone) and tell us that you haven’t uploaded it. We will then upload the document.
How do I cancel the appointment I've made for appearing at Dokk1 to finish my registrations?
When you booked your appointment for the registration event at Dokk1 you typed in your Danish phone number or your email address.
A booking number was sent to you in an SMS or by email along with a description of how to cancel your appointment.
If you are unable to find the SMS or the email, please call Citizen Service at +45 89 40 10 30. We will then help you cancel or change your appointment.
There are no available time slots for the registration event at Dokk1. What do I do?
If there are no more available time slots, please call Citizen Service at tel.: +45 89 40 10 30.
What do I do if I plan to stay in Denmark for a longer period than first assumed?
You will automatically be registered as having left Denmark, on the date of departure you have provided us with.
When you are registered in the Civil Registration System (CPR) as having left Denmark, you simultaneously lose your social security in Denmark.
It is therefore important that you contact us at +45 89 40 10 30 so that we can cancel or change your date of departure.
What if I leave Denmark earlier than expected?
If you leave Denmark earlier than expected you must report your departure at lifeindenmark.dk using your NemID.
My family will join me in Denmark at a later time. Can they use my EU residence docuement to get a CPR number?
No. The EU residence document is personal and only applies to you. You may find the rules and regulations for bringing your family to Denmark at newtodenmark.dk.
What if I am going abroad for a certain period and plan to come back to Denmark. Do I need to register my departure?
If you are staying abroad for more than six months, you need to report your departure at lifeindenmark.dk using your NemID.
If you are staying abroad for less than six month you must contact Citizen Service (Borgerservice) at +45 89401030. Citizen Service will assess whether you must be registered in the CPR system as having left Denmark.
If you are leaving Denmark for more than six months or is registered as having left Denmark in the Civil Registration System (CPR), even if your stay abroad is less than six months, you must reapply for an EU residence document and become reregistered as a resident in Denmark in the CPR registration system when you return to Denmark.
What if I don't receive my yellow health insurance card?
If you do not have your name on your mailbox, the card will be returned to Citizen Service at Dokk1.
Come by Citizen Service to pick it up. We will keep the yellow card up to 6 months. If we no longer have your card, you will need to pay for a new one.
My name is misspelled on my yellow health insurance card. What do I do?
It is very important that your name is spelled correctly. Call Citizen Service at +45 89 40 10 30. We will make sure that you receive a new card with a correct spelling of your name.
I didn't find the answer to my question. What do I do?
If you didn't find the answer to your question please call Citizen Service at tel.: +45 89 40 10 30.