Step 1 - CPR-number, health insurance card and choice of family doctor
If you are moving to Aarhus you must first register your entry online and thereafter book an appointment to attend in person at Citizen Service (Borgerservice) in order to get your CPR-number and choose a doctor.
The CPR-number gives you the right to use the Danish health care system.
When you register online, please have the following documents ready for upload:
• Proof of your social security number from your home country
• Proof of your address in Denmark, e.g. a rental contract
• Marriage certificate, if you are married - even if your partner is not accompanying you
• Children's birth certificates, for any accompanying children under 18
• Divorce certificate, if you are divorced
• Death certificate, if you are a widow(er)
• Documents on legal custody, if you are not married to your child's other parent
Your documents must be in Danish, English or German.
For your subsequent appointment with Citizen Service, please bring the receipt you get from your online registration and the original documents mentioned above.
About 14 days after your entry has been registered by Citizen Service, you will receive a yellow health insurance card (sundhedskort) by post which carries your Danish CPR-number (social security number). You are advised to always carry your yellow health insurance card with you as you will need to use it when contacting your doctor, hospitals and dentists.
Q&A - applying for a CPR number and receiving your yellow card
Do you already have a CPR number?
If you already have an administrative CPR number / a tax number, or have previously had a CPR number you should not apply for a CPR number online.
You must book an appointment to show up in person at Citizen Service (Borgerservice) to register your address and entry to Denmark.
You must bring certain documents for your registration.
Can I show up at Citizen Service (Borgerservice) at Dokk1 without an appointment and get the CPR-number?
No.You always need to have an appointment.
Please call us at +45 89401030 if you need help to book an appointment. If this is your first time applying for a CPR number you must have applied for a CPR online before you appear at Dokk1.
How do I book an appointment with Citizen Service (Borgerservice) if I do not have a Danish phone number?
If you do not have a Danish phone number, you can type in 8 digits e.g. your birthday or another combination you can remember.
When you arrive for your appointment with Citizen Service at Dokk1, you must type in the 8 digits at the check-in stand in the arrival area.
I cannot find my reservation number for my appointment with Citizen Service at Dokk1, what do I do?
You need the reservation number to check-in when you arrive at Citizen Service at Dokk1. You have received an email containing your reservation number. Check your spam filter, in case the email is not in your inbox.
If you still can’t find the email please call Citizen Service (Borgerservice) at +45 89 40 10 30 or send us an email at email@example.com. Tell us your full name and the date and time you have booked the appointment. We will then find your reservation number in the system.
I cannot find my receipt for making the online registration. Do I need to apply for the CPR-number again?
We can always find your online registration, if you bring your ID when you show up at Citizen Service at Dokk1. Please do not apply again.
What do I do if I plan to stay in Denmark for a longer period than first assumed?
You will automatically be registered as having left Denmark, on the date of departure you have provided us with.
When you are registered in the Civil Registration System (CPR) as having left Denmark, you simultaneously lose your social security in Denmark.
It is therefore important that you contact us at +45 89 40 10 30 so that we can cancel or change your date of departure.
What do I do if I have forgotten to upload a document to my application for the CPR-number?
When you show up at Citizen Service at Dokk1 to get the CPR-number, you need to bring the physical document (not on your phone) and tell us that you haven’t uploaded it, then we will do it.
What if I leave Denmark earlier than expected?
If you leave Denmark earlier than expected you must report your departure at lifeindenmark.dk using your NemID.
What if I am going abroad for a certain period and plan to come back to Denmark. Do I need to register my departure?
If you are staying abroad for more than six months, you need to report your departure at lifeindenmark.dk using your NemID.
If you are staying abroad for less than six month you must contact Citizen Service (Borgerservice) at +45 89401030.
If you have reported your departure it is registered in the Civil Registration System (CPR) and you must therefore follow these guidelines when you return.
What if I don't receive my yellow health insurance card?
If you do not have your name on your mailbox, the card will be returned to Citizen Service at Dokk1.
Come by Citizen Service to pick it up. We will keep the yellow card up to 6 months. If we no longer have your card, you will need to pay for a new one.
My name is misspelled on my yellow health insurance card. What do I do?
It is very important that your name is correctly spelled. Call Citizen Service at +45 89 40 10 30. We will make sure that you receive a new card with a correct spelling of your name.